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Decarbonization Solutions Delivery Manager

The Decarbonization Solutions Delivery Manager’s role is to lead customers through Rappel’s solutions delivery methodology.  This person will own the delivery of customer engagements and coordinate cross-functional integration of Rappel's developers, subject-matter experts, and leadership.  This person will structure project delivery planning, develop materials for projects, conduct and manage customer meetings and interactions, and support in the business development process when required.

LOCATION

Los Angeles or Oakland, hybrid working model

EMPLOYMENT TYPE

Full-time

What You’ll Do

  • Coordinate and manage Rappel customers throughout the solution delivery process, utilizing the standard process, deliverables, templates, and dashboards developed for Rappel’s proprietary decarbonization methodology

  • Lead as customer’s point person throughout an engagement

  • Develop the client-specific written deliverables required for Rappel’s solutions

  • Refine and improve customer delivery strategies and deliverables for each Rappel solution with CEO and Customer Experience lead, including delivery process, timeline, meeting structure, and deliverables

  • Manage the involvement of Rappel solutions and product teams as well as executive leadership for each customer project

  • Coordinate Rappel’s delivery schedule across customers and solutions requirements

  • Manage independent workstreams to support customer delivery through research on decarbonization levers and greenhouse gas accounting, reporting, and standards

  • Communicate effectively with customer counterparts on greenhouse gas emissions, potential decarbonization actions, and relevant trade-offs to develop actionable roadmaps

  • Work with Solutions team to identify customer pain points and product needs (voice of customer) to incorporate into product development

  • Support business development and sales conversations, including preparing presentations and proposal materials, responding to requests for proposals, participating in (and eventually leading) business development conversations, and coordinating steps as required

Who You are

  • Bachelor’s degree in relevant industry, Master’s preferred

  • 3+ years of direct experience in management consulting and project delivery or in managing solutions delivery for a tech-enabled service, focused on engagements requiring strong client presence, team leadership, and project coordination

  • Direct experience in climate, sustainability, energy, or related field, or equivalent combination of education and experience sufficient to perform duties of the job

  • Demonstrated strong, independent organizational and process management across multiple workstreams and stakeholders, both internal and external

  • Demonstrated active listening and proactive solutioning to identify customer pain points, and to ideate product features or delivery method changes that address and resolve those pain points

  • Proficient at combining and interpreting both qualitative and quantitative data to identify patterns and devise original solutions

  • Able to independently prioritize tasks and take initiative to deliver results, even in the face of evolving demands and challenges

  • Thrive in high performing team environment: clearly and confidently assert unique perspectives, proactively collaborate with team members, own individual workstreams while targeting and celebrating team success

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